Customizing Entity Icons in Microsoft CRM 2013 and 2015

Microsoft Dynamics CRM 2013 and 2015 can be customized in many ways to best suit your business needs.

When a custom entity is created in CRM, a default icon is applied to the entity. For one entity it is easy to distinguish the icon, but when multiple custom entities exist, it can be difficult for your users to differentiate between them all. You can spruce up the icon on your custom entities to make them more distinguishable. This is an image of a default icon:

In today’s blog, we’ll focus on creating custom entity icons. So let’s get started!

1. First, you will need to find an image to use as your icon. You can get an image from either the internet (make sure there are no copyright issues) or you can create your own in Microsoft Paint. For best resolution, the image should be equal or greater than 256 x 256 pixels.
The image must be formatted to Microsoft specifications or the upload will fail. Two image sizes are required, 16 x 16 pixels and 32 x 32 pixels. Save the image in .jpg, .gif or .png format and make sure that the file is no bigger than 10 kilobytes. Microsoft Paint is the easiest program to use and is available free to all PC users.
Open the image in Paint and click Resize.

2. Select the radio button for Pixels, set the Horizontal and Vertical to 16, and uncheck the Maintain Aspect Ratio box. Save the images in an approved format (.png/.gif/.jpg) in an accessible location. Repeat the steps for size 32.

3. Our next step is to update the image icon for the custom entity. Open the custom entity and select Update Icons.

4. Click on the magnifying glass to search Icons in Web applications, and click Lookup More Records.

5. Click New.

6. Enter a Name, Display name, Type (format of your image), click Browse to upload your image file and Save. Repeat the steps for size 32 and save the file with a unique name.

7. The newly created Web Resource files will display in the update icon list. Select the image and click Add.

8. Select both icon images within the Web Resource.

9. The final step is to publish the entity.

Bravo! Your custom icons are now set.

If you are using CRM 2011, please see link below to our 2011 blog, Change an icon in CRM 2011. Want more content like this? Then subscribe to our blog! We have the best blog in the CRM industry, so make sure you don’t miss a post!
Happy CRM’ing!