Customer Experience Consistency: What Your Employees Don’t Know Can Hurt You

“Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.” ~ Tony Hsieh A Gartner Research survey found that by 2016…(read more)

http://community.dynamics.com/b/msftdynamicsblog/archive/2015/11/20/customer-experience-consistency-what-your-employees-don-t-know-can-hurt-you