CRM 101 – Back to the Basics

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford
While the term customer relationship management (CRM) has been around for more than a decade, customer relationships are much different today than they were then. With the right partner, Dynamics CRM can deliver improved customer experiences and increased profitability.
Now, 2016 approaches. While the core tenets—sales, marketing and customer service—are still there, CRM is evolving into much more. With the right partner, Microsoft Dynamics CRM can deliver an improved and more empowering customer experience.
Where to start? Many people hear CRM and think, “It’s only for big companies,” or, “It’s way too complex for me to learn.” However, an experienced Dynamics CRM partner can help make CRM scalable for any size company and walk organizations through the learning process.
Join BKD Technologies as we explore the basic concepts of Microsoft Dynamics CRM 2015. Our December 8 webinar is designed for those who are:

Familiar with CRM but not BKD or Dynamics
Curious about how to leverage CRM
Familiar with BKD but not BKD Technologies
Familiar with BKD but not Microsoft Dynamics
Familiar with Microsoft Dynamics but not BKD

BKD has striven to deliver unmatched client service for more than 90 years. As a subsidiary of BKD, LLP, a trusted national CPA and advisory firm, BKD Technologies has likewise built its Microsoft Dynamics practice on unmatched client service.
Join us Tuesday, December 8, at 2 p.m. Central time as we introduce the basics of Microsoft Dynamics CRM.
by BKD Technologies
The post CRM 101 – Back to the Basics appeared first on CRM Software Blog.

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https://community.dynamics.com/crm/b/crmsoftwareblog/archive/2015/11/24/crm-101-back-to-the-basics